Support

Need a hand with Duel Lab? Check the answers below, or email us and we will get back to you, usually within two business days.

Contact RaVo Studios Include your iPhone model and iOS version if you are reporting a bug.
Email support

Frequently asked questions

How do I restore Duel Lab Pro on a new phone?

Open the Store screen inside the app (tap any locked game or the Pro badge) and tap Restore Purchases. Make sure you are signed in with the same Apple Account you bought Pro with. If you use Family Sharing, the purchase is also available to everyone in your family group.

What does Pro include?

Every game (including every future one), hosting two-phone matches, unlimited player profiles, Tournament mode, every colour theme and the Skin Pack. It is a single one-time purchase, not a subscription.

Which games are free?

Reflex Duel, Tug of War, Sumo Blobs, Bomb Four and Tic Tac Toe are free forever, along with two player profiles, Challenges, the Rewards shop and joining any two-phone match.

Two-phone mode cannot find the other phone

Both phones need Wi-Fi or Bluetooth switched on and must be within a few metres of each other. The first time you host or join, iOS asks for Local Network and Bluetooth permission; if you declined, re-enable them in Settings → Duel Lab. Both phones also need the same version of Duel Lab. Only the host needs Pro; joining is free.

Does two-phone mode need an internet connection?

No. The phones connect directly to each other over local Wi-Fi or Bluetooth. Nothing goes online.

Where are my profiles, scores and coins stored?

In a single save file on your iPhone. They are not synced to iCloud or any server, so they stay on the device they were created on. Deleting the app deletes them.

Can I get a refund?

Purchases are handled by Apple, so refunds are too. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the Duel Lab purchase.

Player two's side is upside down

That is on purpose. Player two's half of the screen is rotated to face them when the phone is held between two people. Hold the phone flat between you with player one at the bottom.

Found a bug or have a game idea?

We would love to hear it. Email us with what happened, what you expected, and your iPhone model and iOS version.

App details